Frequently Asked Questions
Everything you need to know about your Wittner shopping experience
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express delivery options are available for arrival within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. You can return products via mail or at any of our physical boutique locations.
How do I know my correct shoe size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for closed-toe styles and sticking to your true size for sandals.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and buy-now-pay-later services.
How should I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a high-quality leather conditioner every few months and avoiding direct exposure to water and extreme heat.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.